Smile House Web Accessibility Statement

We are committed to making the Smile House website available to all users, including those with disabilities. As part of this commitment, we are continually improving our website to ensure we provide equal access to all of our users.

General

Smile House has invested a significant amount of resources in helping ensure that our website is made easier to use and more accessible to people with special needs, including those with visual, hearing, cognitive, and motor impairments. We are updating our site regularly to make it as accessible as possible.

Accessibility

Smile House makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows Smile House to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.0).

Our team also uses tools such as WAVE by WebAIM, Web Accessibility by Monsido, and other color contrast analyzers to ensure the best experience possible for all visitors.

The site is being designed to meet Level AA Success Criteria of the Web Content Accessibility Guidelines 2.0 to the greatest extent feasible.

Enabling the Accessibility Menu on Smile House

The accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Disclaimer

Smile House continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible, and unhindered use for those with disabilities.

Despite our efforts to make all pages and content fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may result from not finding or identifying the most appropriate technological solution.

We make reasonable efforts to ensure that PDF files posted on our website are accessible.

Work to Do

We are in the process of improving our Alternative Text (Alt Text) for images so that only images that present valuable information include meaningful alternative text for screenreader users; any decorative images will not include alt text.

We aim to have all website videos hosted on YouTube (or similar) with optional captions available by April 2018.

We’re Here For You

If you are experiencing difficulty with any content, require assistance with any part of our website, or would like to request any information in an accessible alternative format, please contact us at (03) 8521 0777 during normal business hours, and we will be happy to assist.

Accessibility Problem or Suggestion

If you have any concerns or suggestions regarding the accessibility of the Smile House website, please use this form to provide your feedback. We value your feedback and will consider all suggestions as we evaluate ways to accommodate all users of our website and our overall accessibility policies.